Once parcels are shipped, they are then property of the respective shipping partner (UPS, USPS, Globegistics). We are legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. Fear Or Faith is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held resonsible if your package has been misplaced. Stolen/ lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact fearorfaith@outlook.com and we will try our best to assist you.